Terms & Conditions

Welcome to ongod.

These Terms & Conditions govern your access to and use of our website, products, services, and any purchases made through the website.

By accessing, browsing, or using this website, or by placing an order with us, you agree to be bound by these Terms & Conditions, together with our Privacy Policy and any other policies or notices published on the website.

If you do not agree with these Terms & Conditions, please do not use this website.

About Us

The terms “ongod,” “we,” “us,” and “our” refer to the owner and operator of this website.

Operational Address:
Crosspoint Mall, DLF Phase 4
Sector 28, DLF City IV
Gurugram, Haryana – 122009
India

The terms “you,” “your,” “customer,” and “user” refer to any person accessing, browsing, or making a purchase through this website.

Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for any unlawful, fraudulent, or prohibited activity
• Attempt to gain unauthorised access to the website, its systems, servers, or networks
• Interfere with or disrupt the operation or security of the website
• Introduce viruses, malware, malicious code, or other harmful technology
• Copy, reproduce, distribute, modify, or commercially exploit website content without our prior written permission
• Use automated systems, bots, scraping tools, or similar technologies to extract website content without authorisation

We reserve the right to restrict, suspend, or terminate access to the website where we reasonably believe these Terms have been violated.

Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, sizing information, availability, and other details displayed on the website are accurate.

However, product colours and appearance may vary slightly depending on your device, screen settings, lighting, photography, or manufacturing variations.

All measurements and sizing information are approximate unless expressly stated otherwise.

We reserve the right to:

• Modify product information at any time
• Change or discontinue products without prior notice
• Limit quantities available for purchase
• Correct errors in product descriptions, prices, promotions, or availability

Pricing

All prices displayed on the website are shown in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges, discounts, or additional charges, where relevant, will be displayed during checkout.

We reserve the right to modify prices at any time without prior notice. However, changes in pricing will not generally affect orders that have already been successfully placed and confirmed.

In the event of an obvious pricing or listing error, we reserve the right to cancel the affected order and issue a refund where payment has already been received.

Orders

Placing an order through the website constitutes an offer by you to purchase the selected products.

An order is considered accepted only once it has been successfully confirmed by us.

We reserve the right to refuse or cancel an order in circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent or unauthorised activity
• Payment failure
• Delivery restrictions
• Incorrect or incomplete customer information
• Technical or operational errors

If we cancel an order after payment has been successfully received, the applicable amount will be refunded in accordance with our refund process.

Payments

Payments made through the ongod website may be processed through Airpay, our third-party payment gateway.

Depending on the payment methods available at checkout, you may be able to pay using supported options such as cards, UPI, net banking, wallets, or other payment methods offered through Airpay.

Payment processing is subject to the terms, policies, security procedures, and approval processes of Airpay, banks, card networks, UPI providers, financial institutions, and other payment service providers involved in the transaction.

ongod does not control the approval or decline of payment authorisations by banks, card issuers, UPI providers, Airpay, or other financial institutions.

Failed or Declined Transactions

A transaction may be declined or fail for reasons including:

• Insufficient funds
• Incorrect payment credentials
• Card or account restrictions
• Transaction limits
• Bank or issuer security checks
• Payment gateway issues
• Technical errors
• Risk or fraud-prevention checks

We shall not be liable for any loss or damage arising solely from the decline, rejection, delay, or failure of a payment transaction by Airpay, your bank, card issuer, UPI provider, or other payment service provider, except where liability cannot legally be excluded.

If money has been deducted from your account but the order has not been confirmed, please contact us so that the transaction can be reviewed.

Shipping and Delivery

Orders will be shipped to the delivery address provided by you during checkout.

You are responsible for ensuring that your name, address, contact number, postal code, and other delivery information are accurate and complete.

Estimated delivery timelines displayed on the website are indicative only and may vary depending on location, courier operations, weather, public holidays, availability, logistical disruptions, or circumstances beyond our reasonable control.

We are not responsible for delays caused by third-party courier or logistics providers where such delays are outside our reasonable control.

Any shipping-specific terms published in our Shipping Policy will also apply to your purchase.

Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our applicable Return, Exchange & Refund Policy published on the website.

Customers are responsible for reviewing that policy before placing an order.

Certain products may not be eligible for return or exchange due to hygiene considerations, customisation, sale conditions, product category, or other restrictions specified at the time of purchase.

Nothing in these Terms is intended to limit any rights available to you under applicable consumer protection laws.

Order Cancellation

Order cancellations may be permitted only in accordance with our cancellation policy and operational ability to stop fulfilment.

Once an order has been packed, dispatched, customised, or handed over to the courier, cancellation may no longer be possible.

Where cancellation is accepted after payment, the refund will be processed through the applicable payment method in accordance with our refund policy.

Intellectual Property

All content available on this website, including but not limited to:

• Brand names
• Logos
• Product designs
• Artwork
• Graphics
• Illustrations
• Photographs
• Videos
• Website design
• Layout
• Text
• Product descriptions
• Visual elements
• Original creative material

is owned by, licensed to, or authorised for use by ongod unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, display, sell, license, commercially exploit, or create derivative works from any website content without our prior written permission.

Unauthorised use of our intellectual property may result in legal action.

Third-Party Intellectual Property

Certain trademarks, names, images, references, or other intellectual property displayed on the website may belong to their respective owners.

The presence of third-party trademarks or references does not necessarily imply sponsorship, endorsement, affiliation, or association unless expressly stated.

User-Submitted Content

If you submit reviews, photographs, comments, feedback, suggestions, or other content to us, you confirm that:

• You have the right to submit such content
• The content does not infringe any third-party rights
• The content is not unlawful, defamatory, threatening, abusive, or misleading

Where permitted by law, you grant us a non-exclusive right to use, reproduce, display, and publish such content for business, promotional, or marketing purposes.

Website Availability

We aim to keep the website accessible and operational but do not guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable due to:

• Maintenance
• Updates
• Technical failures
• Hosting issues
• Security incidents
• Network failures
• Events outside our reasonable control

We may modify, suspend, withdraw, or discontinue any part of the website without prior notice where reasonably necessary.

Accuracy of Information

Website content is provided for general informational and commercial purposes.

While we make reasonable efforts to maintain accurate information, we do not guarantee that all content will always be completely accurate, current, complete, or error-free.

We reserve the right to correct any errors, inaccuracies, or omissions at any time.

Third-Party Links

Our website may contain links to websites or services operated by third parties, including payment providers, social media platforms, logistics providers, or other external services.

These links are provided for convenience.

We do not control third-party websites and are not responsible for their content, availability, security, privacy practices, or terms.

Your use of any third-party website or service is subject to that third party's own policies and terms.

Limitation of Liability

To the maximum extent permitted by applicable law, ongod shall not be liable for indirect, incidental, special, consequential, or similar losses arising from:

• Your use or inability to use the website
• Reliance on information displayed on the website
• Delayed or unsuccessful payment processing
• Third-party payment gateway failures
• Courier or logistics delays outside our reasonable control
• Third-party websites or services
• Unauthorised access caused by circumstances beyond our reasonable control

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under applicable law.

Indemnification

To the extent permitted by law, you agree to indemnify and hold ongod harmless against claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of the rights of another person.

Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, process, and protect personal information.

By using the website, you acknowledge that you have reviewed our Privacy Policy.

Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes to our business, website, products, services, payment processes, or applicable legal requirements.

Updated Terms will be published on this page with a revised Last Updated date.

Your continued use of the website after any changes are published constitutes acceptance of the updated Terms, subject to applicable law.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection and other mandatory legal requirements, disputes arising in connection with these Terms, the website, or purchases made through the website shall be subject to the jurisdiction of the competent courts in Gurugram, Haryana, India.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

ongod
Crosspoint Mall, DLF Phase 4
Sector 28, DLF City IV
Gurugram, Haryana – 122009
India

Email: care@ongod.in