Shipping & Delivery

At ongod, we aim to process and dispatch orders as efficiently as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

Order Processing & Dispatch

Orders are generally processed and dispatched within 3–5 business days from the date of successful order confirmation and payment.

The processing period refers to the time required for us to prepare, pack, and hand over your order to the applicable courier or logistics partner.

Orders placed on weekends, public holidays, or during high-volume periods such as sales, product launches, or promotional events may require additional processing time.

Dispatch timelines are estimates and may vary depending on product availability, order volume, operational requirements, or other circumstances beyond our reasonable control.

Domestic Shipping

For orders within India, shipments are delivered through registered domestic courier companies, logistics partners, or postal services.

Once your order has been dispatched, delivery timelines will depend on factors including:

• Delivery location
• Courier serviceability
• Local operating conditions
• Public holidays
• Weather conditions
• Transportation disruptions
• Other circumstances outside our reasonable control

Any estimated delivery date displayed on the website or communicated after dispatch is an estimate only and should not be considered a guaranteed delivery date.

International Shipping

Where international shipping is available, orders may be shipped through registered international courier companies, postal services, or other approved logistics providers.

International customers are responsible for providing complete and accurate delivery information.

International shipments may also be subject to:

• Customs clearance
• Import duties
• Taxes
• Customs fees
• Local handling charges
• Other charges imposed by the destination country

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

Customs procedures may result in additional delivery delays that are outside the control of ongod.

Delivery Address

Orders will be delivered to the address provided by the customer at the time of checkout.

Customers are responsible for ensuring that all delivery information is accurate and complete, including:

• Recipient name
• Complete delivery address
• Postal or PIN code
• Phone number
• Any relevant delivery instructions

Once an order has been processed or dispatched, we may not be able to modify the delivery address.

ongod will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated information provided by the customer.

Delivery Timelines

Delivery timelines begin after the order has been dispatched, not from the date the order was placed.

ongod's responsibility is to make reasonable efforts to hand over the shipment to the courier or logistics provider within the stated processing period.

After the shipment has been handed over to the courier partner, the actual delivery timeline is subject to the courier company's operating procedures and serviceability.

ongod shall not be held responsible for courier delays caused by circumstances beyond our reasonable control.

Tracking Information

Where tracking is available, customers may receive shipment and tracking details through email, SMS, WhatsApp, or other contact information provided at the time of purchase.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

Delayed Shipments

While we aim to ensure timely delivery, delays may occasionally occur due to:

• Courier or logistics disruptions
• Weather conditions
• Natural disasters
• Government restrictions
• Strikes or transportation disruptions
• Public holidays
• Remote delivery locations
• Customs clearance
• Incorrect delivery details
• Unexpected operational circumstances

Such delays do not automatically make an order eligible for cancellation or refund.

If a shipment is significantly delayed, customers may contact us and we will assist in coordinating with the courier partner where reasonably possible.

Failed Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operating policies.

If delivery cannot be completed due to:

• Customer unavailability
• Incorrect address
• Incorrect contact details
• Refusal to accept the order
• Failure to respond to the courier partner

the shipment may be returned to ongod.

Additional shipping or re-delivery charges may apply if the customer requests the order to be shipped again.

For prepaid orders that are returned as undeliverable, applicable shipping, handling, or return-to-origin charges may be deducted from any refund where legally permitted.

Damaged or Tampered Packages

If your package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend that you photograph or record the condition of the package before opening it.

Any damaged, defective, missing, or incorrect product should be reported in accordance with our Cancellation, Return & Refund Policy.

Delivery Confirmation

Delivery will generally be considered completed when the courier or logistics provider records the shipment as successfully delivered to the address provided by the customer.

Delivery updates may be communicated using the email address or phone number provided during checkout.

Contact Us

For questions or concerns regarding shipping or delivery, please contact:

ongod
Email: care@ongod.in

Please include your order number and, where applicable, your tracking number so that we can assist you efficiently.