Privacy Policy

At ongod, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and protect information when you visit our website, place an order, contact us, or otherwise interact with our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, payment partners, or applicable legal requirements. Any revisions will be published on this page with an updated effective date.

Information We May Collect

When you use our website or make a purchase, we may collect information including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Postal code
• Order and purchase information
• Product preferences and interests
• Information submitted through contact forms, surveys, reviews, or customer support requests
• Information about how you interact with our website
• Device, browser, IP address, and related technical information where applicable

How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders
• Confirm purchases and provide order updates
• Arrange shipping and delivery
• Provide customer support
• Maintain internal business and transaction records
• Improve our products, services, and website
• Personalise your shopping experience
• Prevent fraudulent or unauthorised transactions
• Communicate important information regarding your account or orders
• Conduct analytics and understand how visitors use our website
• Send promotional communications, new product announcements, offers, or other marketing content where you have consented to receive them
• Comply with applicable legal and regulatory requirements

Payments and Airpay

Payments made through the ongod website may be processed using Airpay, our third-party payment gateway.

When you proceed with a payment, certain information required to complete the transaction may be provided directly to Airpay. This may include payment-related information and transaction details necessary to authorise and process your payment.

Sensitive payment information, such as your complete card details, CVV, UPI credentials, banking credentials, or other authentication information, may be collected and processed by Airpay and/or the relevant banks, card networks, UPI providers, or financial institutions involved in the transaction.

ongod does not intend to directly store your complete card details, CVV, UPI PIN, internet banking password, or similar sensitive payment credentials on its own systems.

The processing of your payment information by Airpay is also subject to Airpay's applicable terms, privacy practices, and security procedures.

We may receive limited transaction information from Airpay, such as:

• Transaction or payment reference number
• Payment status
• Payment method
• Transaction amount
• Date and time of payment
• Information required for reconciliation, refunds, disputes, or customer support

We may retain such transaction information where reasonably necessary for accounting, order fulfilment, customer support, fraud prevention, dispute resolution, and legal or regulatory compliance.

Order Fulfilment and Service Providers

To operate our business and fulfil your purchases, we may share relevant personal information with trusted third-party service providers.

These may include:

• Airpay, for payment processing
• Shipping and courier partners
• Logistics and fulfilment providers
• Website and ecommerce service providers
• Hosting and technology providers
• Email, SMS, or communication service providers
• Analytics and advertising service providers
• Accounting, compliance, legal, and professional advisers where necessary

We only share information that is reasonably required for these parties to perform the relevant services.

Information Security

We are committed to taking reasonable measures to safeguard your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

We use appropriate administrative, technical, and organisational safeguards based on the nature of the information being processed.

However, no method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted through the internet.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better shopping experience.

Cookies are small data files stored on your device when you visit certain websites.

We may use cookies to:

• Remember website and shopping preferences
• Maintain shopping-cart functionality
• Understand how visitors navigate our website
• Measure website traffic and performance
• Identify frequently visited pages or products
• Improve website functionality
• Analyse marketing and advertising performance
• Personalise certain content or communications

Cookies do not provide us with unrestricted access to your computer or device.

Most browsers automatically accept cookies, but you can usually modify your browser settings to block, restrict, or delete them. Please note that disabling certain cookies may affect some features of the website, including checkout or shopping-cart functionality.

Analytics and Advertising

We may use third-party analytics, advertising, and marketing technologies to understand website performance, measure campaigns, and improve our marketing.

Depending on the technologies used on our website, these services may collect information such as:

• Device information
• Browser information
• IP address
• Pages viewed
• Products viewed
• Interactions with advertisements
• Purchases or other website events

Where required, these technologies will be used in accordance with applicable consent and privacy requirements.

Marketing Communications

Where you have provided your consent or where otherwise permitted by applicable law, we may contact you regarding:

• New products
• Product launches
• Special offers
• Promotions
• Restocks
• Brand updates
• Other information that may be relevant to you

You may opt out of promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us at care@ongod.in.

Please note that even if you opt out of marketing communications, we may still send transactional or service-related messages regarding your orders, payments, deliveries, refunds, or account.

Sharing and Disclosure of Personal Information

We do not sell or lease your personal information to third parties.

We may disclose personal information where reasonably necessary:

• To process payments
• To fulfil and deliver orders
• To provide customer support
• To operate and maintain our website
• To detect or prevent fraud or misuse
• To comply with applicable laws or regulations
• To respond to lawful requests from governmental or regulatory authorities
• To establish, exercise, or defend legal claims
• As part of a business restructuring, merger, acquisition, or similar transaction where legally permitted

Data Retention

We may retain your personal information for as long as reasonably necessary to:

• Complete transactions
• Fulfil orders
• Maintain accounting and business records
• Provide customer support
• Resolve disputes
• Detect fraud
• Comply with applicable tax, financial, regulatory, and legal obligations

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

Your Choices and Personal Information

Depending on applicable law, you may contact us to:

• Request correction of inaccurate personal information
• Update your contact information
• Withdraw consent for marketing communications
• Request information regarding how your personal information is being used
• Raise a concern regarding our handling of your personal information

If you believe that information we hold about you is inaccurate or incomplete, please contact us and we will take reasonable steps to review and correct it where appropriate.

Third-Party Websites and Services

Our website may contain links to websites, payment services, social media platforms, or services operated by third parties.

Once you leave our website or interact directly with a third-party service, their privacy practices and terms may apply.

ongod is not responsible for the privacy practices of third-party websites or services that we do not operate.

Changes to This Privacy Policy

We may modify this Privacy Policy periodically.

Any changes will be published on this page, and the Last Updated date at the top of this Policy will be revised accordingly.

We encourage you to review this page periodically to remain informed about how we handle personal information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

ongod

Email: care@ongod.in

Address: Crosspoint Mall, DLF Phase 4, Sector 28, DLF City IV, Gurugram, Haryana 122009