Cancellation & Refunds

At ongod, every order is carefully processed, packed, and dispatched. To keep our operations efficient and our products in original condition, cancellations, returns, exchanges, and refunds are subject to the terms below.

By placing an order on our website, you agree to this policy.

Order Cancellations

Cancellation requests must be made as soon as possible after placing the order.

An order may be cancelled only if it has not yet been processed, packed, or handed over for shipment.

Once an order has entered processing, been packed, dispatched, or handed over to our courier partner, it cannot be cancelled.

Submission of a cancellation request does not automatically guarantee cancellation. We will confirm whether the cancellation can still be processed based on the status of the order.

If an eligible prepaid order is successfully cancelled, the refund will be processed to the original payment method.

Change of Mind

We do not accept returns or provide refunds solely for:

• Change of mind
• No longer wanting the product
• Personal preference
• Minor colour variations caused by photography, lighting, or screen settings
• Ordering an incorrect size, colour, design, or quantity
• Failure to review the product description or size information before purchasing

Customers are responsible for reviewing all product details and selecting the correct product and size before placing an order.

Size Exchanges

Where size exchanges are offered for a particular product, the item must:

• Be unused and unworn
• Be unwashed
• Be free from stains, odour, damage, or signs of use
• Have all original tags and packaging intact
• Be returned within the exchange period stated on our website

Size exchanges are subject to stock availability.

Shipping or reverse-pickup charges for a size exchange may be payable by the customer unless the incorrect product or size was sent by ongod.

Products purchased during clearance sales, special promotions, or marked as Final Sale may not be eligible for exchange.

Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Different from the product you ordered

please contact us within 48 hours of delivery at care@ongod.in.

To help us verify the issue, we may require:

• Your order number
• Clear photographs of the product
• Clear photographs of the packaging and shipping label
• A video showing the issue
• An unboxing video, where reasonably required to verify transit damage, missing products, or an incorrect shipment

Claims submitted after the stated reporting period may not be accepted unless required under applicable law.

Inspection and Approval

All return, replacement, exchange, and refund requests are subject to verification and approval by ongod.

Where a product is required to be returned to us, it will be inspected after receipt.

We reserve the right to reject a return, exchange, replacement, or refund request where:

• The product has been worn or used
• The product has been washed
• Tags have been removed
• The product has been altered or damaged after delivery
• The product contains stains, odours, hair, or other signs of use
• The original packaging is missing or materially damaged
• The product returned is different from the product originally supplied
• The claim does not meet the requirements of this Policy

These restrictions do not affect any rights that cannot legally be excluded under applicable consumer protection laws.

Refunds

Refunds will be issued only after the refund request has been reviewed and approved by ongod.

Approved refunds will generally be processed to the original payment method used for the purchase.

For payments processed through Airpay, once a refund has been initiated by us, the time taken for the amount to appear in your account may depend on Airpay, your bank, card issuer, UPI provider, or other payment service provider.

Refunds may typically take approximately 7–15 business days after approval and initiation, although processing times may vary depending on the payment provider.

ongod cannot control or guarantee the time taken by banks or payment providers to credit an approved refund after it has been successfully initiated by us.

Shipping Charges

Original shipping charges, convenience fees, COD charges, or other order-related charges, where applicable, are generally non-refundable, except where:

• We shipped an incorrect product
• The product was confirmed to be defective or damaged before delivery
• A refund of such charges is required under applicable law

Refused or Undeliverable Orders

Customers are responsible for providing accurate delivery information and being available to receive their orders.

If an order is returned to us because of:

• An incorrect or incomplete address
• An incorrect phone number
• Repeated failed delivery attempts
• Refusal to accept the shipment
• Customer unavailability

any additional shipping or re-delivery charges may be payable by the customer.

For prepaid orders returned to us as undeliverable or refused, applicable shipping and handling costs may be deducted from the refund where legally permitted.

Final Sale Items

Products marked as:

• Final Sale
• Clearance
• Non-returnable
• Limited edition
• Customised or made-to-order

may not be eligible for cancellation, return, exchange, or refund except where the product received is defective, damaged, incorrect, or where otherwise required by applicable law.

Contact Us

For cancellation, exchange, return, or refund requests, please contact:

ongod
Email: care@ongod.in

Please include your order number and relevant photographs or supporting information so that we can review your request efficiently.